Shipping Policy

This Shipping Policy explains how MERCHNTS LLC (trading as Merch Mixer) processes and delivers orders. We currently ship to the United States and Australia.

1. Order processing

Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day. You’ll receive a confirmation email when your order is placed and a second email with tracking details once it ships.

2. Delivery times

Because we work with specialist suppliers to source premium products, estimated delivery times after dispatch are:

• United States: 5–12 business days.
• Australia: 7–15 business days.

These are estimates, not guarantees. Total delivery time equals processing time plus transit time. Remote areas may take longer.

3. Shipping costs

Shipping is calculated at checkout based on your order. We offer complimentary standard shipping on orders over $50.00; a flat rate of $6.95 applies to orders below that threshold. Any applicable amount is shown before you pay.

4. Tracking your order

Once your order ships, we’ll email a tracking number and link. Please allow up to 48 hours for tracking to update after dispatch. If you haven’t received tracking within 5 business days of your order, contact us at support@merchmixer.com.

5. Customs, duties and taxes

For most domestic deliveries within the U.S. and Australia, no additional import charges apply. In the rare case an order is subject to customs duties, import taxes, or GST on import, these are set by your local authorities and are the responsibility of the recipient. Australian orders may include GST where required by law.

6. Split shipments

Orders containing multiple items may arrive in separate parcels, sometimes on different days, at no extra cost to you. Each parcel will have its own tracking where available.

7. Incorrect address & failed delivery

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrectly supplied address. If a parcel is returned to us as undeliverable, we’ll contact you to arrange re-shipment (additional postage may apply) or a refund of the product value.

8. Lost or delayed parcels

If your order is significantly delayed or appears lost in transit, contact us and we’ll investigate with the carrier and make it right with a replacement or refund. Your rights under the Australian Consumer Law and applicable U.S. law are not affected by this policy.